The availability of the customer and technical support that a cloud hosting company provides can tell you a lot for the services they provide too. In the event that you're allowed to use only emails or tickets, you have most likely discovered some reseller and not the actual hosting supplier. When this is the case, you will have to wait for several days so as to have a problem resolved since the reseller may not be checking their communication regularly or they may need to contact the actual hosting company for extra help. If the provider provides you with various options for communication with fast response time available at any time, they are almost certainly the top provider, not only a reseller. So you'll receive well-timed assistance and quality support since they'll have instant access to the servers where your account will be created. Whatever the trouble - sales or technical, it's generally much better to be able to get hold of your hosting company directly using your preferred way of communication.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all our cloud hosting plans are twenty-four-seven, which means that you can forget all about waiting for a few days to get assistance. If you aren't our client yet, you can phone us, chat with an agent or send an e-mail. If you already have an account, you're able to open a support ticket on top of the other three ways of communication. You're able to pick the most suitable way to contact us based on what your location is or what kind of device you are using. We can help you for more or less any hosting-related question that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a ticket, but even then the maximum reply time will never exceed 1 hour.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get timely support in general, let alone if you operate a whole server, so every single dedicated server that we provide features 24/7 support with 1-hour answer time warranty whatever the problem. The service is 100 % free for any kind of problems with the server or the software that was installed from our administrators through the setup, therefore you are able to get in touch with us as many times as you'd like, even during holidays. You can either open a support ticket from your billing area or you can send an e-mail, and the actual response time for either rarely exceeds 30 minutes as we have admins available 24x7. If you require general info about our servers or you have a billing question/issue, you may also call one of the local telephone numbers we have on as many as 3 different continents or you may use our live chat service and speak to a representative online. For third-party software assistance, we offer a Managed Services upgrade, that you're able to include to your server plan through your billing Control Panel.