There are a number of ways to touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you select is a trouble ticket system. It is the easiest medium of correspondence for different reasons. In case no customer service team representative is available at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will always be received. Besides, you can copy & paste large bits of info without the need to worry about typing mistakes, and if a given problem requires more time to be sorted out or a number of responses must be exchanged, all the information will be in one and the same place, so each party can always see the comments left by the other one. The drawback of using tickets to contact your hosting company is that they are typically separate from the hosting platform, which means that if you have to provide info or to follow directions, you’ll need to use at least two different accounts and this number could increase in case you desire to manage multiple domains. Moreover, a lot of hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with plenty of other web hosting providers, the ticketing system that we are using with our cloud hosting is an integral part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t have to memorize different login names and passwords, since you will be able to manage both your tickets and the hosting account itself from one place. So, in case you have an inquiry or experience an issue, you can get in touch with our customer care team representatives on the spur of the moment. Our system comes with a clever search option. This suggests that even if you’ve opened heaps of tickets through the years, you will be able to find the one that you want without much difficulty. On top of that, you can see knowledge base instructions for tackling commonly met problems.