A live chat is a real-time method of communication between a hosting company's support team and its customers. It is a very efficient method to receive some information about the web hosting services or have some problem resolved since you are speaking with a live agent. The advantages of using a live chat service instead of calling or opening a trouble ticket are the lower possibility of mistakes when you exchange info like usernames or domain names, the faster response time because the communication is real-time plus the fact that you don't have to stay on the chat constantly - you'll be able to do something else entirely while the agent examines the issue in question. Furthermore, you'll be able to join a live chat room from any computer which is connected to the world wide web, avoiding the telephone charges that you'll need to pay in case you're calling to another country.
Live Chat Support in Cloud Hosting
As part of the support services that we provide for our cloud hosting, we have live chat support that is available twenty-four seven, even on holidays. You'll be able to contact us regardless if you already own an account or not, because we will support you with nearly anything, ranging from supplying you with basic info about our services in case you aren't our customer yet and you are interested in purchasing one of our packages, to helping you with installing an e-mail account in an email client. Some problems are more technical and time-consuming, and you will need to take advantage of the ticketing system that is incorporated into our Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a number of things.