One-Hour Response Guarantee
Learn a lot more about the 1-hour response time guarantee and just how you, as a customer, may benefit from it.
If you ever encounter a problem with your site and are incapable of solving it yourself, ask the respective web hosting provider’s customer service staff to assist you to get the site back online. A speedy solution would be the perfect scenario, but lots of companies respond within 24 hours and even more, all the more so if you’re doing business with a hosting reseller. Even if the problem can be sorted out swiftly, your site may not work properly or it may not be available whatsoever for an extended time period, so you may lose potential customers because it’s extremely unlikely that anybody will be dying to go back to a broken site. This is why, you should make sure not only that you can get in touch with your web hosting provider, but also that they can respond and help you in a well-timed fashion. If a web application update does not proceed as planned or if you erase something by accident, for example, the site must be restored swiftly in order to prevent protracted downtime.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting for hours on end, or even a whole day, to obtain an answer to an e-mail or a technical support ticket. Regardless of when you get in touch with us, we’ll get back to you within 60 minutes max with any technical and pre-sales questions you may have. In fact, our real response time scarcely ever surpasses twenty-thirty minutes. Since we are working around the clock, you’ll always receive support in a timely manner and we know precisely how essential that is in the online world. As soon as you contact us, we’ll reply to your queries. If you encounter any technical obstacle, we’ll resolve it on your behalf, or we will give you all the required information in case there is something that you need to do on your end.