Although this isn't the most importantaspect in order to distinguish a reliable cloud hosting supplier from a bad one and a reseller from an actual provider, the option to call and talk to a live person is an indicator that you are not dealing with a one-person service provider and that you will be able to get in touch with somebody every time you're looking for support. The phone support for hosting services may range from common to dedicated, therefore the problems that can be resolved through a phone call differ based on the particular supplier. Generally, these matters are simpler and feature billing or first level technical issues because more difficult tasks usually need a support ticket where both you and the administrators can follow the proceedings with a specific situation. Nonetheless, the option to phone call your supplier will save you considerable time and efforts for the numerous small issues which will eventually appear when you manage your website hosting account.
Phone Support in Cloud Hosting
Because we have live telephone support 14 hours daily, you'll be able to get in touch with us and consult with one of our customer support agents to get more information about all of the cloud hosting that we offer and make sure that our servers meet the system requirements for your web sites prior to purchasing anything. For your benefit, we have phone numbers on as many as 3 different continents so that you're able to call the one closer to you - in the United States of America, Great Britain or Australia. If you're already an existing customer, you can call about general and billing matters, and even about some tech matters. If the situation is strictly technical or it can take longer time to handle, you will have to use our ticketing system, which will allow both you and our tech support crew to track the details supplied by both sides.