Customer Support Channels
A 60–Minute Ticket Response Time Guarantee
All your help requests will be attended to in no more than 1 hour after the ticket or e–mail is submitted. If your issue requires further assistance from a server administrator, we will forward the support ticket or the email to the person in charge and will leave a comment to notify you that more time will be needed for discovering the optimal solution. If you take advantage of our Managed Servers package, all of the server administration tasks included there will be carried out whenever you like.
A Topflight Customer Service
Our tech support team will be online for you twenty–four–seven if you need assistance while working with our Web Hosting Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated hosting server. And if you need assistance with the routine admin tasks on your server, you can make use of the Managed Servers package, that includes data backup disk storage space, Operating System updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and restarting services, etcetera.
A User–Friendly Help Section
Our Web Hosting Control Panel is preinstalled for each dedicated server. Among its characteristics is a very time and effort–saving integrated knowledge base that will walk you step by step on all the actions that you can carry out. Most instructional articles also video versions that demonstrate all the operations that you can perform in a highly illustrative manner. You will find the how–to articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.