A 99.9% Server Uptime
We’ve set up our cloud hosting system using stable hardware components and strongly tweaked software. Our administrators have installed a tweaked version of SELinux on all our hosting servers in order to ensure optimal safety and stability. We have added a number of denial–of–service protection units together with powerful firewall programs to make sure our network is impenetrable and secure.
All our cloud hosting packages come with a 99.9% server uptime guarantee. And no matter which datacenter you opt for, the uptime guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting system, we have also set up our own internal network in all our datacenters. Everything is based on enterprise–grade hardware elements fabricated by Juniper. Besides, on each and every router, we have put a firewall with a sophisticated set of rules to be able to sift all fishy requests.
This way, in all our datacenter facilities – in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid for all hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Even though we have done everything to reduce all potential risks with our cloud hosting plans and although we provide first–rate support, there are situations when the customer is just not pleased with what we offer. Or he needs to upgrade to a more powerful hosting solution, like a VPS server or even a dedicated server.
This is the reason why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t satisfied, you will receive your money back.
24/7 Technical Support
In case you own a web hosting firm, your technical engineers are of prime importance. This is exactly why we have meticulously assembled a highly competent team of technical support engineers, each with several years of expertise behind his back. Thanks to them, our company offers 24x7 support with each of our web hosting services.
And not just that, our company offers a 1–hour response time guarantee. All trouble tickets are responded to in under an hour and our average ticket response time is just twenty minutes!